Frequently Asked Questions
Everything you need to know about your vaping experience and orders.
What is your shipping policy for e-liquids and hardware?
We offer standard and expedited shipping across the country. Orders are typically processed within 24 hours, and tracking information will be sent to your email as soon as the package leaves our facility.
Do I need to provide proof of age to purchase?
Yes. In compliance with federal and state laws, all customers must verify they are of legal smoking age (21+ in most jurisdictions) using our secure third-party age verification system at checkout.
What is your return policy on vape products?
Due to health and safety regulations, we cannot accept returns on e-liquids, coils, or disposable vapes once opened. Hardware such as mods and kits carry a 30-day warranty against manufacturing defects.
How do I know if a product is authentic?
E-Cigz Vape Shop only sources products directly from authorized manufacturers and reputable distributors. Most hardware includes a 'scratch-and-check' authenticity code on the packaging that can be verified on the manufacturer's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Please note that your billing address must match the address on file with your bank for a successful transaction.
Can I change or cancel my order after it has been placed?
To ensure fast shipping, we begin processing orders immediately. If you need to change or cancel an order, please contact our support team within 30 minutes of placement, and we will do our best to accommodate you.